Keyholding

Being away from your holiday home or let can be daunting and having someone local to look after it means having a strong element of trust.

Call Outs and Keyholding.
This service is designed to provide you with peace of mind when letting your holiday home to the general public. Our dedicated phone line is staffed 24 hours a day, ensuring that if any issues arise, you can reach us for assistance.

Typical call-outs include problems such as a malfunctioning television, a blown fuse, a broken toilet seat requiring replacement, heating failures, lack of hot water, or difficulty operating appliances. While phone support is included, any on-site visits to your property will incur additional charges.

In the event of electrical or plumbing issues, we will first contact you to discuss the situation and help to ensure that who you choose will have access to the property. This ensures that repairs are handled efficiently and to a high standard, keeping your property safe and comfortable for guests.

With this service, we securely store a key to your holiday home in a locked key safe at our Head Office. This provides a reliable solution if your guests lose their key or accidentally take it home with them.

If guests find themselves locked out or if the previous guests leave with the key, we can quickly provide access to let them back in or to welcome the next guests. This also ensures your housekeepers can gain entry to complete changeovers without delay, even if the key is missing or mistakenly taken by guests.

When combined with our call-out service, key holding becomes even more valuable. Should an engineer need to attend your property while guests are out with the key, or if you require our assistance on-site, we can access your home promptly without inconvenience to your guests.

This service offers peace of mind by safeguarding against access issues, ensuring your property remains accessible and well-managed at all times.

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Why Choose Us?
Choosing a trustworthy and reliable key holding service provider in Cornwall can offer several benefits, especially for people who require secure key management. Here are some key advantages:

• Emergency response: 24/7 guest local contact number in case of emergency/queries.
• Regular property visits: Fortnightly visits to the property from one of our team.
• Risk reduction: If we find anything wrong, then we will report to you.
• Peace of mind: Maintaining a presence in your property.
• On-Call maintenance: Our general maintenance team is ready to respond quickly whenever you need support.
• Post storm checks: we'll keep a close eye on your property following any adverse weather.
• Access to services: In the event someone requires access to your property for maintenance we can oversee this on your behalf so you can carry on with your day.
• Holding a key: We will hold a key for you incase a guest loses theirs.
• Keysafe fittings: Our maintenance team offer this service
• Property manager: You have a dedicated property manager taking care of your property, a one stop person you can call with any questions or concerns.